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Privacy, purchase and data protection policy

Privacy and data protection policy

Effective Date: May 25, 2018
In addition, we inform you that in the treatment of the personal data of our users, we comply with current European legislation with EU Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of people regarding the processing of personal data and the free movement of these data and which repeals Directive 95/46/EC. This regulation is hereinafter referred to as "RGPD".

1. Contact details
If you have questions about this privacy policy or any request regarding your personal data, please contact us through:
In addition, these are our additional contact details:

  • Company (Delegate): Bolazos Suu SL

  • Address: C. Balmes, 351, Barcelona 08006

  • Email:

2. What data do we obtain?
Information you provide us directly:

  • Contact information (name and email address)

  • Postal address (if necessary)

  • Information you choose to provide us

  • The messages you send us

  • Information from third parties prior acceptance, by you, of its transfer (for example when connecting with social networks to our service)

  • Information we collect automatically:

  • cookies

  • Location and IP of the connection

  • browser used

3. What do we use your data for?
In order to operate our service, which includes:

  • To be able to provide you with our product

  • To be able to offer you the newest information about our product

  • Being able to promote our product

  • Send communications related to the product

  • Analyze the use made of our service and ways to improve it

4. Who can access your data?
Only we have access to your data. 

5. What are your rights?

  • Request to unsubscribe from our service and any type of communication

  • Request access to the data we store about you

  • Correct the information we store about you

  • Delete all the information we store about you

  • object to treatment

  • Request the limitation of your treatment

All requests will be answered within a reasonable time.

6. How long will we keep your data?
We will keep the data stored for as long as your subscription remains active or until you decide to delete all the information we store about you.

7. Cookies and similar technologies
Like most online services, we use cookies and associated technologies to provide our service and analyze its use. You can disable cookies in your browser settings, but some parts of the Service may not work.

8. Age limit
We do not knowingly collect or request information from children under the age of 13, nor do we knowingly allow such minors to use our service. If you are under the age of 13, please do not submit personal information (example: name, address, or email address) to us. No one under the age of 13 may provide personal information. If we discover that we have collected personal information from a child under the age of 13, we will delete this information as soon as possible. If you believe we may have information about a child under the age of 13, please contact us.

Purchase and return policy


1. Purchase process
The purchase of a product in Bolazos Suu is done by adding the products to the virtual basket and then filling in the data required for the identification of the client and the sending of the order. An identification code and an ORDER document are generated and sent to the customer's email. In case of requiring an invoice, the client must contact us by email at

The granting of an order means the acceptance of the following conditions.

2. Prices
The prices found on the web are in euros (EUR/€) and include the legal 21% VAT for sale in Spain. The price on the web can be modified at any time for advertising campaigns or other commercial decisions.

3. Payment methods
Bolazos Suu SL has an automated payment method: Payment by credit card: linked to the bank BBVA, SA and offering its guarantees. If you wish to make another form of payment, do not hesitate to contact us by email at

4. Right to withdrawal and return of merchandise
Article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, grants the client the right to revoke the requested order within a period of 14 days from receipt, after notifying Bolazos Suu SL ( by email), with a refund of the price that would have been paid for it. The order must be returned with all the products to be returned and the original packaging of the products in perfect condition.

If any product is defective, Bolazos Suu SL will resend the product to the customer without additional costs or the cost of the defective product will be reimbursed.

In any case, the customer must bear the transportation costs of the return.

5. Return due to product defects, defects produced in transport or shipping error
If at the time of delivery it is clearly and visibly seen, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by transport damage or it is seen, in the same way, a error in the merchandise received, the customer must notify (via email addressed to: within 48 hours of receiving the order in order to request the return of the affected product or products. and with it the substitution for a new one or the reimbursement of the price paid for it.
Returns should be sent to the following address:
Bolazos Suu SL

C. Balmes, 351, 6-1

Barcelona 08006


Shipping costs will be added to the value of the basket and will be assumed by the customer. Expenses range from lower to higher depending on their distance from the Bolazos Suu SL offices, and may be altered at any time due to changes in the Bolazos Suu SL contract with its suppliers.
The expenses originated by the customs at destination, will always be assumed by the client.

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